Our Quality Policy

guest is god. we, at ohri’s strive to provide our guest comfortable stay, clean and hygienic atmosphere, best quality food with prompt and courteous service all the time and we intend to improve upon these continuously.

Our Slogan

At Ohri’s, You are FAMILY

Our Vision

Delighting Guests Each and Every Time

Our Mission

Ultimate Service; Consistent Quality; Positive Impact

Our Philosphy

To give Ohri’s hospitality from caring people

Our Core Values

• We will demonstrate honesty, care and integrity in all our relationships
• We will make customer loyalty a key driver of our business
• We will ensure our policies and processes are customer and employee friendly
• We recognize and respect our individual team members and their contributions
• We will consistently provide our guests with a superior quality product and make a conscious daily effort to be better than our competition
• We will meet the specific need of each guest with a professional, friendly, prompt, courteous and enthusiastic attitude from all staff at all times
• We will create an environment where our colleagues may achieve their personal and career goals
• We will be committed to the financial success of our own unit and of our company

Guest Satisfaction

Doing It Together!

The people who choose to dine with us at Ohri’s Group come from many different places and have a wide variety of needs and desires. Our greatest challenge is to determine what our guests want, regardless of their purpose for dining at our Ohri’s Group, and then fulfill these desires. For example, the needs and desires of a business person differ greatly from those of a person who is on holidays. So, how do we ensure that our guests’ desires are fulfilled? The answer is, “We do it together.”

It is only through working as a team that we are able to ensure that all of our guest’s desires are fulfilled. It is only through communicating with one another and not making assumptions about what our fellow team members know that we are able to ensure a totally satisfying experience to each of our guests. It is only through anticipating our guests’ wishes and desires and being proactive that we are able to exceed our guests’ expectations.

Our core beliefs are as follows:

• Our guests are the most important part of our business. Every one of them deserves to receive the very best that we are able to provide.
• Our guests are not an interruption to our work; they are the purpose of our work.
• Our guests are not cold statistics; they are human beings with feelings and emotions like our own.
• Our guests are not someone to argue or match wits with. No one ever won an argument with a guest. If you win the argument, the guest never returns and the Ohri’s Group loses.
• Our guests may not always be right, but regardless of our own personal opinions the guest must be treated as if they are right.
• Our guests deserve to be treated with respect, warmth and sincerity.
• Our guests deserve to receive professional, personalised, enthusiastic, and high quality service at all times.
• Our guests are our number one priority. Every other work responsibility is secondary to satisfying our guests’ needs, desires, and expectations.